WeHub Terms of Service
Last updated: 2 September 2026
These Terms govern use of the WeHub platform, operated by [full registered company name] ("WebPower", "we", "us"), company number [ח.פ.], of [address], Israel. Creating an account, signing in, using the API or using the mobile app constitutes acceptance of these Terms. If you do not agree, please do not use the Service.
The Hebrew version of these Terms is the primary text. In case of conflict, [the Hebrew version prevails - to be confirmed by counsel].
1. Definitions
| Term | Meaning | |---|---| | Service or WeHub | The omnichannel customer-communication platform: the web app at `app.wehub.co.il`, the iOS and Android mobile apps, the APIs at `api.wehub.co.il`, and all related components | | Customer or Business | The legal entity that opened a business account and is liable for payment | | Tenant (business account) | The Customer's isolated workspace: its contacts, conversations, channels, settings and data | | Authorized Users | The Customer's team members invited to the Tenant and assigned a role (owner, admin, agent, viewer) | | End Customers | People who contact the Customer through the connected communication channels | | Customer Content | Any data entered into or received by the Service on the Customer's behalf: messages, media, contacts, notes, recordings, knowledge bases | | Third-Party Channels | WhatsApp (Cloud API), Instagram, Messenger, email, and telephony providers (Twilio, Voicenter) | | Plan | The selected subscription tier (Trial, Starter, Pro, Business, Enterprise) with its limits and entitlements | | Console | The WeHub staff administration console at `console.wehub.co.il` |
2. Account and Tenant
2.1 Business accounts may be opened by business entities and by people authorized to bind them. Whoever opens an account confirms they are at least 18 years old and authorized to enter into this agreement on the Customer's behalf.
2.2 User identity in the Service is global: one user account may hold memberships in several businesses. Switching between businesses does not require signing in again, and every request is validated against an active membership in that business.
2.3 The Customer is responsible for activity in its Tenant, including actions of Authorized Users, of automations it configured and of integrations it connected.
2.4 The Customer must keep credentials confidential, enable two-factor authentication where required, and promptly remove users who have left. Report any unauthorized use to [[email protected]] immediately.
2.5 Tenant ownership rests with the user holding the owner role. Ownership transfer is performed in-product and recorded in the audit log.
3. Roles and permissions
3.1 The Service defines four baseline roles in each business:
- owner - all permissions, including deleting the business and transferring ownership.
- admin - all permissions except deleting the business.
- agent - viewing conversations within the configured scope, replying, calling and managing contacts.
- viewer - read-only access to conversations, reports and contacts.
3.2 Business administrators may override individual permissions per membership. Each user's visibility scope is enforced on the server and cannot be widened by the Customer.
3.3 WeHub staff may open a support session in a Customer's Tenant for technical support only. Such a session is time-limited, clearly indicated in the interface, read-only by default, and every action within it is recorded in the audit log. Write actions require the approval of a business owner or a documented emergency procedure.
4. Third-Party Channels
4.1 The Service connects to third-party channels. The channel assets (WhatsApp Business Account, Facebook Page, Instagram professional account, phone numbers, email domain) are owned by the Customer. WeHub acts as a Tech Provider and is not a party to the relationship between the Customer and those providers.
4.2 Meta's charges for WhatsApp conversations are billed to the Customer directly, unless agreed otherwise in writing. Usage that WeHub charges beyond the Plan allowance is described in Section 6.
4.3 Channel use is also subject to those providers' policies, including the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy, Messenger Platform Policy and Instagram Platform Policy. Breaching them is also a breach of these Terms.
4.4 Third-party providers may change their interfaces, pricing and policies, and may suspend the Customer's assets. WeHub is not responsible for such changes and will make good-faith efforts to adapt the Service within a reasonable time.
5. Permitted use
5.1 Use of the Service is subject to the Acceptable Use Policy (AUP), which forms an integral part of these Terms.
5.2 Prohibited: sending promotional messages without prior consent as required by law and channel policy; buying or scraping recipient lists; impersonation; uploading unlawful content; reverse engineering, circumventing rate limits or security mechanisms; load testing without prior approval; reselling access to anyone who is not an Authorized User.
5.3 WeHub may throttle, block sending or suspend a channel where there is reasonable suspicion of a breach, a security risk or a threat to platform stability. Where the matter is not urgent, prior notice will be given.
6. Fees, subscriptions and cancellation
6.1 Trial. A new account starts with a 14-day trial at the Pro tier, with no commitment. At the end of the trial a Plan and payment method are required; without them the account moves to read-only.
6.2 Plans and pricing. Plans, included seats, entitlements and quotas are set out on the pricing page and in the in-product billing screen, and apply as published at the time of order. Prices are stated in New Israeli Shekels or US Dollars, per the account's billing profile.
6.3 VAT. Israeli VAT is added to shekel-denominated charges as required by law (currently [18%]). Customers entitled to an exemption or a different rate must provide the relevant certificate.
6.4 Billing cycle. Subscriptions renew automatically at the end of each period (monthly or annual) until cancelled. Charges are collected using the stored payment method. WeHub does not store full card numbers: payment is processed on the payment provider's secure page (HYP / Yaad Sarig, and in some cases Stripe), and we retain only a token together with the card brand, last four digits and expiry.
6.5 Documents. A tax invoice/receipt is issued through iCount and sent to the billing email address on file.
6.6 Usage beyond the allowance. WhatsApp conversations beyond the Plan allowance, additional seats, additional numbers and AI usage beyond the allowance are charged at the prevailing rates and appear as separate invoice lines. Usage is measured by WeHub's systems and provider reports; absent evidence to the contrary, our measurement governs.
6.7 Plan changes. Upgrades take effect immediately with a pro-rata charge for the remainder of the period. Downgrades take effect at the end of the current period and do not entitle a refund.
6.8 Late payment. If a charge fails, notices are sent and retries are attempted on days 1, 3 and 7. On day 10 the account is suspended to read-only: channels continue to receive messages but sending is disabled. On day 30 the subscription is cancelled. Late amounts bear linkage differentials and default interest as permitted by law [rate to be confirmed].
6.9 Cancellation. The Customer may cancel at any time from the billing screen. Cancellation takes effect at the end of the paid period, and the Service continues to operate until then.
6.10 Refunds. Except for a statutory right of cancellation, fees are not refunded for a period that has begun, for unused seats or for unconsumed usage. An annual subscription cancelled mid-term is not refunded pro-rata unless agreed otherwise in a separate agreement. [For counsel: applicability of the Israeli Consumer Protection Law and cancellation regulations to sole traders and individual customers.]
6.11 Price changes. WeHub may change prices on at least 30 days' prior notice, effective from the next period. A Customer who does not agree may cancel before the change takes effect.
7. Fair use of resources
7.1 Plan quotas (seats, conversations, storage, AI tokens, API calls) are intended for reasonable business use. Sustained use beyond the profile of a Plan entitles us to contact the Customer, propose a suitable Plan, and absent an arrangement, to apply throttling.
7.2 A seat is one human user with an active membership. Sharing an account between several people is prohibited.
7.3 Media storage is provided within the Plan. Long-term retention is described in the Privacy Policy and the Data Processing Agreement.
8. Intellectual property
8.1 All rights in the Service, the software, the code, the design, the WeHub brand and logo belong to WebPower or its licensors. Nothing here transfers any rights, other than a personal, limited, non-exclusive and non-transferable licence to use the Service for the subscription term and for internal business purposes.
8.2 Customer Content remains the Customer's. The Customer owns its data, and grants WeHub a limited licence to process it solely to provide, support and secure the Service, in accordance with the Data Processing Agreement.
8.3 WeHub does not use Customer Content to train general-purpose AI models, and does not sell it.
8.4 Feedback, ideas and improvement suggestions may be implemented by us without payment or attribution, without granting us any right in Customer Content.
8.5 Copying, duplicating, decompiling or deriving the Service's source code is prohibited, except to the extent expressly permitted by law.
9. Availability and maintenance
9.1 WeHub targets 99.5% monthly availability for the core Service, subject to the Service Level and Support document (SLA).
9.2 Planned maintenance windows are announced in advance and are not counted as downtime. In emergency maintenance we will act to minimise impact and update promptly.
9.3 The Service depends on external providers (Meta, Twilio, Voicenter, SendGrid, Cloudflare, AI providers, HYP, iCount). Outages at those providers are not counted as WeHub downtime.
9.4 Features marked "beta" or "preview" are provided as is, without availability or support commitments, and may be withdrawn.
10. Warranties and limitation of liability
10.1 The Service is provided "AS IS" and "AS AVAILABLE". We do not warrant that it will be error-free or uninterrupted, or fit for a particular purpose, and we are not responsible for business outcomes of its use.
10.2 We are not responsible for content sent or received through the channels, for consents obtained from End Customers, or for the Customer's compliance with the law applicable to it.
10.3 Subject to applicable law, our aggregate liability on any cause of action shall not exceed the amounts actually paid by the Customer in the 12 months preceding the event giving rise to the claim.
10.4 In no event shall we be liable for indirect, consequential, special or punitive damages, including loss of profit, goodwill or data, even if advised of the possibility.
10.5 These limitations do not apply to wilful misconduct, breach of confidentiality, or liability that cannot be limited by law.
11. Indemnity
The Customer shall indemnify WebPower, its employees and officers against any claim, demand, damage and reasonable expense (including legal fees) arising from: (a) content it sent or stored in the Service; (b) breach of these Terms or the AUP; (c) its breach of privacy law, anti-spam law or third-party channel policies; (d) a dispute between the Customer and its End Customers. Indemnity is conditional on reasonable notice of the claim and cooperation in the defence.
12. Confidentiality
Each party shall keep confidential the business or technical information it receives from the other, use it only for the purposes of the engagement, and not disclose it except to those with a need to know who are bound by confidentiality. This does not apply to public information, information already held, or disclosure required by law or court order.
13. Privacy and data processing
13.1 The Privacy Policy and Cookie Policy form an integral part of these Terms.
13.2 With respect to End Customer data, the Customer is the Controller and WeHub is the Processor. The Data Processing Agreement (DPA) applies automatically to every Customer and forms part of these Terms.
14. Term and termination
14.1 Either party may end the engagement at the end of the subscription period.
14.2 WeHub may suspend or terminate immediately in case of a material breach not cured within 7 days of notice, unlawful use, a security risk, or late payment under Section 6.8.
14.3 On termination, access to the Service is blocked. Data export (a JSON and media archive) is available to the Customer for 30 days from termination. Thereafter data is deleted in accordance with the Privacy Policy and the DPA.
14.4 Provisions that by their nature survive termination (intellectual property, confidentiality, limitation of liability, indemnity, governing law and jurisdiction) shall continue to apply.
15. Changes to these Terms
15.1 WeHub may update these Terms. A material change will be announced at least 30 days in advance: an in-product notice, an email to account administrators, and an updated version number and date at the top of the document.
15.2 Continued use after the change takes effect constitutes acceptance of the updated version. Those who do not agree may cancel before that date.
15.3 Previous versions are retained and available on request at [[email protected]].
16. General
16.1 Assignment. The Customer may not assign this agreement without our prior written consent. WeHub may assign in connection with a merger, acquisition or transfer of business, provided the assignee assumes the obligations.
16.2 Force majeure. Neither party is liable for delay or non-performance caused by circumstances beyond its reasonable control.
16.3 Notices. Notices to the Customer will be sent to the email address on the account and deemed received within 24 hours. Notices to us should be sent to [[email protected]].
16.4 Severability. If a provision is held unenforceable, the remaining provisions remain in force.
16.5 Waiver. Failure to enforce a right is not a waiver of it.
16.6 Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, Data Processing Agreement and SLA, constitute the entire agreement between the parties regarding the Service.
17. Governing law and jurisdiction
These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law rules. The competent courts of [Tel Aviv-Yafo] shall have exclusive jurisdiction.
18. Contact
- Company: [full registered company name], company number [ח.פ.]
- Address: [address]
- Support: [[email protected]]
- Legal and contracts: [[email protected]]
- Privacy: [[email protected]]
- Phone: [phone]
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> Note: draft pending review by a licensed Israeli attorney (לתשומת-לב: טיוטה לבדיקת עורך-דין). This document is a working draft and not legal advice. Complete the bracketed placeholders and have the text approved by counsel before publication.